Terms & Conditions

TERMS AND CONDITIONS OF USE

The General Terms and Conditions (“General Terms”) of Agent teck Printing (“Online Store” or “Website”) shall apply exclusively to the agreements concluded by us in the version which was valid at the time of the conclusion of a transactions between us and the Customer. We shall (i) reserve the express right to make the necessary modifications to the General Terms: and (ii) oppose any regulation in opposition hereto.

 

LEGAL INFORMATION

The Website is owned and operated by Teck Printing Sdn Bhd (“Teckprinting.com.my” or “us”).

Unless otherwise noted, all content posted on the website is:

Copyright © 2019 Teckprinting.com.my

The Website in its entirety, including all content and design featured, including images, pictures, artwork, graphics, photography, text, and the like, and all rights therein, including copyrights, trademarks and/or intellectual property, are owned, controlled, or licensed by Teckprinting.com.my and its affiliates.

 

ABOUT THE REGISTRATION ON THE SITE

The Website can be accessed by natural or legal persons. With respect to individuals, to perform any type of services contracting, the Customer should older than 18 (eighteen) years of age, or, if less they shall be represented by their parents, tutors or guardian.

The Website’s home page, as well as the other pages, can accessed without any need for registration and password. However, for the purchase of any services, it is necessary for the Customer to fill in the REGISTRATION and enter the registration information.

Teckprinting.com.my will periodically check the customer registration data and will exclude the registrations containing false or incorrect information.

The Customer, in accordance with the Terms and Conditions, agrees to provide true, accurate, current and complete information about himself/herself, as well as to maintain and immediately update such registration information to keep it true, accurate, current and complete.

If any information provided by the Customer is false, inaccurate, out of date or incomplete, or if teck Printing found enough reasons and grounds to suspect that such information could be untrue, inaccurate, out of date or incomplete, Teckprinting.com.my will be entitled immediately suspend or terminate, regardless of notification, the purchase request by the Customer, as well as any future service hiring thereof.

The registration of the account on the Website is free.

 

OFFERS, ORDERS AND CONCLUSION OF TRANSACTION

The presentation of products in the Online Store does not represent a legally binding offer to any party, but a non-binding online catalogue. We shall exercise fair judgement to determine whether an order will be accepted. In the event, the online order cannot be fulfilled by Teckprinting.com.my, the onus falls on us to notify respective Customer by email provided by the Customer.

All products selected by the Customer will be added into the “Shopping Bag” prior proceeding to the next phase with the options to verify the correctness of his/her order. Prior concluding of their order, the Customer is given a selection of payment options and make the necessary checking and/or amendment of their order again.

Prior making a legally binding offer to conclude the transaction, the Customer will have to accept the General Terms. Upon conclusion of the order, the Customer will receive an order confirmation by e-mail, a means to notify the Customer that the order was duly transmitted. Upon receiving confirmation the delivery of the merchandise is completed, the contract of purchase is legally completed.

 

PRICES AND PAYMENTS

The price of the products is as per listing, however, the applicable final price payable is the total listed price during checkout. Optional discounting does not exist unless otherwise promoted.

During the order confirmation, the available payment methods for the products acquired by the Customer will be displayed on the Website.

Teckprinting.com.my reserves the right to include/exclude certain modes of payment at discretion.

 

REFUND POLICY

After having paid for the ordered products, the Customer will no longer be able to withdraw from the purchase agreement, as the product is fully personalized and specially designed, which is the reason why, if the Customer ever wants to withdraw from the purchase agreement, the Customer will not receive any refund of the paid amount.

 

DELIVERY

All products will be delivered to the shipping address provided by the Customer registered in our database, estimated 1-3 working days. In the event, delays or other disadvantages incurred due to incorrect information provided by the Customer, Teckprinting.com.my should not be liable for those cost and liabilities associated with it.

The estimated time of arrivals of your purchase may be reasonably affected and/or extended by various reasons, such as the weather, natural disaster, custom authorities, and other uncontrollable factors which may render delivery extremely difficult (“Extreme Factors”) on which teck Printing, Teckprinting.com.my has no influence. Under such circumstances, Teckprinting.com.my shall notify the Customer via email registered in our database. In the case of a withdrawal by Teckprinting.com.my, the Customer will be reimbursed the effected payments in the form of Teckprinting.com.my credit or bank transfer.

The Customer must properly fill the delivery data to avoid any delays.

Delivery will be made by Teckprinting.com.my delivery driver, post or private carrier, on business days and during working hours.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our printing centre, you will receive another email with shipping information. Please note that shipping confirmation email does not necessarily mean that the carrier (Skynet, Poslaju, GDex or teck Printing Delivery Driver) has pick up your package from our printing centre. Please use the appropriate carrier tracking features to determine when your package has been picked up and is in transit.

We will always do our best to assist you, but Teckprinting.com.my does not hold responsibility for packages that are lost or stolen in transit. If you are unable to locate your products, you must contact the shipping carrier to discuss the issue and file a claim with them.

*We aim to meet the delivery times but during busy periods (including sales) and bulk order quantity, deliveries may take a little longer.

 

TECKPRINTING´S RIGHTS AND RESPONSIBILITIES:

Teckprinting.com.my reserves itself the right to, at any time, carry out marketing promotions. The promotions will always be valid during a specified period and may be cancelled at any time, at teck Printing´s discretion.

Teckprinting.com.my reserves the right not to perform services in case files contain pornographic, discriminatory, profane or offensive content, which may go against moral and decent manners, as well as could generate compensation claims or harm third parties, or that may constitute crime or misdemeanour.

The Customer will have the responsibility of making sure that the uploaded files are in full compliance with the technical specifications contained in the pages of the Website, and it is the responsibility of the Customer to prepare the files and verify the technical specifications.

 

TERMINATION:

Teckprinting.com will be entitled to cancel the access of the Customer to the offered services as a whole or partially, at any moment, with or without cause, with or without previous notice, at the sole discretion of Teckprinting.com.

If the Customer wishes to terminate its registration, he/she shall simply send an email to Teckprinting.com’s support email address.

Teckprinting.com reserves itself the right to modify or discontinue the offered services, without notifying the Customer.

Teckprinting.com can send promotions notices and information about new services, etc. This communication may be done by direct mail, telephonic contact, cellular phone contact, email, SMS, MMS, and other means that may be available.

Teckprinting.com can modify the Terms & Conditions, and the technical specifications of each product. The purchase of products by the Customer after those modifications have been made will be considered as agreement with the changes made.

 

DATA PROTECTION

In data protection concerns during data processing, protective measures will be taken into account in accordance with the legal regulations. All information collected will be treated confidentially, including Personal Information, order information and transactions information handling. In principle, all personal data will be treated confidentially. These data requirements for handling transactions will be stored.

 

Certain information may be collected and processed for our own marketing purposes. The onus is on the Customer to notify us, in the event, they wish to oppose and/or revoke the use of, processing and/or transmission of his/her data for marketing purposes. Upon receipt of such request, we will take the necessary effort and will no longer use and process the data in question for marketing purposes. These may include the discontinuation of the sending of advertising material and/or no longer disseminate the data for marketing purposes, if requested.

 

THIRD PARTY LINKS

To provide a better service and increased value to our Customers, we at Teckprinting.com may have third-party websites to link from its own Website. Teckprinting.com expressly declares we do not have any influence on these design and contents and has no control over these linked sites, all of which have separate privacy, security, and data collection practices, independent of Teckprinting.com. We shall not be held any responsible for those contents, independent policies or actions. These linked sites are only for your convenience and therefore you access them at your own risk.

You further agree that, Teckprinting.com takes no responsibility for third party advertisements posted on this Website, nor does it take any responsibility for the goods or services provided by these advertisers.

Teckprinting.com is not responsible for the conduct, whether online or offline, of any user of the Website. Teckprinting.com assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, and any user communication. Teckprinting.com is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any e-mail or electronic players due to technical problems or traffic congestion on the internet or on any of the website or combination thereof, including any injury or damage to users or to any person’s computer related to or resulting from participation or downloading materials in connection with those website.

 

GUARANTEES AND TOLERANCE:

Teckprinting.com will not be liable, in case that the content of the uploaded files had text editing problems, names, phone numbers, spelling mistakes or other items that compose the art, and do not follow the quality guidelines suggested on the Website for a perfect production.

Teckprinting.com ensures the reprinting of the files sent if any defects exclusively related to the printed process were proven.

Teckprinting.com does not warranty for the fidelity of the colours. The prints may exhibit varying intensity and colour hue, compared to the computer screen or proof, as well as with regards to reprints. Prints may present variation of hue and/or intensity within the same batch, which does not constitute a printing defect, or may present colour deviations compared to a different order. The tolerance limits in the cuts or folds, finished shapes for all products is of maximum 3mm variation.

There may be variations of up to 20% in the colours of the first and last prints of the same file in the same batch, which does not constitute a print defect.

Computer displayed on your computer screen is for reference only, colours on a computer or digital screen are displayed in the RGB colour spectrum whereas we print in the CMYK colour spectrum. This means that colour variations can occur, do consider that the same job printed on different materials may give you a different colour output. 100% Black (K) will not result in a solid black. To create solid black on pieces printed by Teckprinting.com, your CMYK calibration values must be 40% Cyan (C), 30% Magenta (M), 30% Yellow (Y), and 100% Black (K). Teckprinting.com will not be held liable for colour variations between jobs printed in different batches at different ordering periods, and object missing due to overprint setting.

For Large Format Printing Only:

Teckprinting.com only accepts JPG or JPEG file formats for the large format printing. If you insists using any other file formats, we will convert it to JPEG without prior notice, we are not responsible for any loss or damage of images or artwork that occurs in conversions from any other file formats to JPEG file formats. All of the finished goods may not be 100% in actual size, some of it will be differences in 0.5 inches – 2.0 inches due to the different type of finishing and size of material.

File Submissions:

 

Text and Image Safety:

Make sure your text and images are within the safety lines.

Bleeds:

Make sure that all your network s placed up to the bleed line and cut line to ensure proper cutting.

Size:

Make Sure that your image fits the size you selected for your printed piece.

Resolution:

In order to make sure your printed piece looks its best, your image needs to be at least 300 DPI (Pixel / Inch).

Borders:

Inspect the borders on your printed pieces, which should be at least _____ thick, plus _____ bleed for a total size of _____ thick.

Colours Options:

Inspect your printed piece and make sure it’s printing with the correct colour options.

Solid Black:

To create solid black on pieces printed by Teckprinting.com, your CMYK calibration values must be 40% CYAN (C), 30% Magenta (M), 30% Yellow (Y), and 100% Black (K). We are unable to print 400% ink coverage, which is 100% Cyan, 100% Magenta, 100% Yellow and 100% Black.

Watermark:

Inspect your printed piece for watermarks, which are translucent logo in the paper usually created to prevent counterfeiting.

Teckprinting.com will not reprint because of paper stiffness.

 

GENERAL PROVISIONS:

When purchasing products via the Website, the Customer shall declare, that he/she is the owner of the file and the rights attached thereto and, therefore, is expressly authorized, and if case the work has be authorized, such authorizations have been properly obtained, and that the services will not be utilized to alter the reality of the facts and thus harm others, whether in litigation or any other context.

The Website will present the services available, displaying each´s price and the Customer will select the type of service desired. Price information may be altered without previous notice, and will be considered valid information at the moment of the service request. For this reason, the Customer shall always consult the final value updated on the Website, which will be included at the time of the order placement.

The Website will only carry out services coming from digital files, being clear that the Customer, for this purpose, should have Internet access at its own risk.

Teckprinting.com reserves itself the right to change- at any moment- the provisions included here, through WEBSITE.

teck Printing is the owner of the trademark, and trademark logo used in this Website, being guaranteed all the rights thereon.

Additionally, teck Printing is the holder of all information, documents, images, and materials contained within the Website. Therefore, the reproduction or storage of these materials will subject the Customer to legal penalties.

With the purchase order on the Website, this contract begins, demonstrating that the Customer accepts the Terms & Conditions stipulated herein, which shall be observed and followed by the Customer until the delivery of the goods and until the due payment is made. The full payment of the requested purchase order will end the contract.

The terms of service and the relationship between the parties will be regulated and interpreted in English language and in accordance with the laws of Malaysia.

Membership:

Application for teckprinting.com.my Membership is open to those residing in Malaysia aged 18 and above. However, approval of membership is subject to the discretion of the Management of teckprinting.com.my

The management of teckprinting.com.my has the right to decline any individual Member status or to terminate a Member's membership at its discretion without prejudice.

Employees of teckprinting.com.my, its affiliates, subsidiaries, advertising agencies and suppliers are not eligible to become teckprinting Members or participate in any Agent.teckprinting.com.my program

Members may terminate their membership at any time, but balance inside the account will not be refunded.

All printing of TECKPRINTING products will be solely undertaken by TECKPRINTING or its appointed vendor. TECKPRINTING Members are restricted from submitting any order for a TECKPRINTING product to another printer/lithographer.

If a Member does not adhere to this condition, the management reserves the right to terminate his or her service account and membership as well as demand the return of all materials and information pertaining to TECKPRINTING.

In such a case, teckprinting.com.my will reimburse that Member for the return of materials which shall be considered “used” and payment shall be as according and subject to the condition of those materials

TECKPRINTING does not accept direct order(s) from Members' customers. All orders must be submitted online. (Refer to website for online ordering procedure)Order will not be processed if printing fee due exceeds the available funds in Member's account. Should this happen, Member is required to top-up (reload) cash advance in order to proceed with the order.

agent.teckprinting.com.my provides printing services to its Members only.TECKPRINTING will not provide colour proofing or proofreading services. However, we do provide The TECKPRINTING AGENT Member Account is updated daily and Members can trace and print the statement of account from the Member Web Page.

TECKPRINTING Members are required to have adequate funds (cash advance) in their account to make an order.

TECKPRINTING shall take legal action to prosecute any Member whom we suspect of making fraud deposits/payments to us. We shall also terminate that member’s membership and bar him/her from further use of our services

Any special request/arrangement such as custom packing is required to request again with Customer Service while Repeat Order. For top-ups using cash or cheque deposit or interbank funds transfer, Members are required to save/take a photo of the receipt/statement as jpeg file and upload it to us via your Account Web Page or Mobile App or print out the top-up request statement from Member Web Page and fax it to TECKPRINTING along with the bank-in receipt/statement as proof of deposit.

Inactive account for more than 1 year from the last transaction:

- Member's account balance RM2.00 and below will be forfeited automatically.

Services, products and pricing are subject to change from time to time. All goods are delivered to TECKPRINTING Members by TECKPRINTING appointed courier Service Company.

TECKPRINTING will not liaise with any customer on Member's behalf. Date Send shown in the shopping cart include TECKPRINTING off days and weekends and exclude public holidays observed in your state.

Due to the different colour displays on various monitors, the printed colour of the end product may differ from what appears on the screen.

Therefore TECKPRINTING will not be responsible for colour discrepancies in the end product as a result of member’s reliance on the said colour displays instead of the valid, up-to-date

TECKPRINTING CMYK Colour Reference manual to set his/her colours for output. To avoid delays or inconveniences, TECKPRINTING Members are advised to check that their artworks comply with all TECKPRINTING standard specifications, setting and format.

If a Member makes an error while placing his/her order, for example, accidentally submitting the same order twice, that Member must call to inform TECKPRINTING Customer Service immediately.

TECKPRINTING will not be responsible for any consequences arising from that Member's failure to inform customer service immediately.

TECKPRINTING shall not be held responsible for any copyright infringement of artwork content.

TECKPRINTING reserves the right to reject any job/artwork that is deemed to contain offensive literature or images.

TECKPRINTING Member shall agree to all the additional terms and conditions stated in each Product Specification, General Artwork Preparation Guides and the Artwork Preparation Guides for each product.

Colour reproduction or accuracy is generally subject to the limitations of gang-run printing method. Therefore, the accuracy of colour reproduction is NOT guaranteed as stipulated in our Colour Disclaimer.

Production Turnaround time

Within 24 hours: